Frequently Asked Questions
Is there a cancellation fee?
Please note that there is a $25 cancellation fee if you cancel in less than 24 hours. This fee is because we have held that spot for you and it was not available to any other clients and possibly preventing our cleaner from working.
What forms of payment do you accept?
We accept checks (payable to Maid on Earth), cash, Visa, MasterCard and American Express.
How am I protected?
We are fully licensed, bonded and insured. All of our cleaners go through background checks and rigorous training as well. In the event anything is damaged or missing, please notify the office immediately. Our comprehensive insurance policy will cover it.
Do you send the same cleaner to my house?
Yes, if you are a recurring customer, we make every attempt to keep an individual team member or cleaning crew assigned to your home. There are times where a staff member might be on vacation or out sick and it is up to you whether to keep your original appointment with a different staff member or team or to reschedule your cleaning.
Do I need to provide anything for the cleaning?
We provide all the equipment and supplies necessary for the cleaning. This includes vacuums, eco friendly cleaning supplies, mops , brooms, feather duster, micro fiber cloths, pads, terry cloth towels and a step stool (if needed)
Do I need to be there during the cleaning?
No, you do not need to be present, if you wish, for the cleaning. If you are not able to meet the cleaner to let them in please let us know how they will get in your home. If you would like to have the office hold a key for all future cleanings or have any special instructions on how to let the cleaner in please feel free to give the key to the cleaner or let the cleaner/office know any details.
What are my option times for scheduling a cleaning?
We are open Monday through Friday. Morning cleanings start between 8 am and 9 am and afternoon homes start between 11:30 am and 12:30 pm depending on the size of your home and availability. Weekends are optional for the cleaners to work so these are a case by case cleaning. We are almost always able to accommodate cleanings on Saturday. Please note: We can guarantee morning start times but due to the nature of the business afternoon start times can vary by as much as 30 minutes.
Should I tip my maid or cleaner?
Tipping is completely optional but is greatly appreciated. On average most clients tip between 10% to 15% if you are unsure of how much to tip.
What do I need to do to prep the house for the house cleaner?
We ask (unless discussed prior) that you have all dishes done ahead of time so that the cleaner can get to your sink and around the kitchen. If you wish to have sheets changed please have a set on the bed for them. Picking up general clutter is also recommended as it enables your cleaner to quick and efficiently give your home a deep cleaning service in the shortest time possible.
What if I wanted an additional service like my windows or carpets cleaned?
All additional services such as cleaning blinds, carpet cleaning, wiping walls, cleaning windows reachable by step stool, sweeping the patio/garage, cleaning the inside of the fridge or oven and any other request you may have is charged at our $35 hourly rate (prorated of course). Please let us know ahead of time before your cleaning so we can adjust the scheduled time for our staff.