Time Frame for ReCleaning
If there are areas that need touch up work or re-cleaning, the service needs to be performed within our guarantee policy time frame. Typically, redo service needs to be schedule and completed within 2 business days of the original cleaning service. That means that for cleanings on a Monday, all re-cleaning work would need to be completed by Wednesday of that week. Friday cleanings would need all re-cleaning work to be completed by Monday of the following week. If the re-cleaning work cannot be performed within this time frame, whether the reason was a conflict with our schedule or yours, the guarantee would revert to discount toward future service.
Discount Toward Future Service
If, due to scheduling conflicts, we were unable to perform a re-cleaning service within the required 2 business day window, we will instead offer a discount equal to the estimated amount of time needed to re-clean the original unsatisfactory areas. The amount offered as a discount for future service will vary depending on the individual situation and circumstances. Maid on Earth management staff will work with you to make a determination on a fair and reasonable discount offer.